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Parts we use

Original Equipment Manufacturer (OEM) vs Compatible parts

The difference between original and compatible phone parts.

In general, out of warranty repair centres like us (which are shops that do not work for manufacturer and repair independently) have to source their own parts. Manufacturers do not sell parts to repair shops directly at all. Some manufacturers authorised service centres to resell parts to third-party repairers like us and other times some service centres resell parts without permission from the original manufacturer.

Mobile Phone Parts
Mobile and iPad Repairs

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We repair all major and minor issues of mobile phones, tablet’s and iPads of all makes and models. Most of the repairs we do are usually completed within 1 hour of commencement.

Chinese Phone Parts for Repairs

It is common for repair centres to mainly buy from Chinese suppliers or they use second-hand parts. Chinese suppliers’ source parts by:

Repair shops are often not aware how Chinese market works and/or mislead clients. When their repairs are very cheap (example iPhone 4 for $69) they probably use a cheap copied part or lower grade original parts. Phone Expert does not use any such parts.

Sourcing Process of Mobile Phone Parts:

Mobile Parts
Quality Repairs & Service

Quality Repairs
& Service

All of our mobile phone and tablet repairs are of the best possible quality and backed up with a warranty. Please check our pricelist for more details.

Type of parts

Original Manufacture
(Ori MFN)

Sourced from original service centre or manufacturer. Tested by the manufacturer and has passed their Quality Assurance and are packed in ESD safe materials. Phone Expert is actually one of the few companies Australia wide who does this and that is why insurance companies and corporate clients love to use us. We restore the phone to a reliable factory condition.
Original Third Party Supplier (Ori TPS)
Purchased from sources other than the service centre or manufacturer. These parts claimed to be original. LCD assemblies (LCD, glass and frame) are often assembled with original parts outside the factory of the manufacturer. There is no strict Quality Assurance process and it relies on Chinese suppliers QA process. These are usually packed in plastic bubbles which are fine for shipping but are not ESD safe. For us to label these parts as being a quality original third party, all components need to be original. This means original glass with original LCD. Unfortunately, some suppliers or repairers don’t care and when it has 1 original part (usually the LCD) they still call the entire part original, which it is not.
After Market

This is a clone/copy of the original part which is often the cheapest way to fix a phone. Common for touch panels and housings, as well as small parts like buttons, flexes and speakers. Phone Expert hardly ever uses this option. We only do when original parts are simply not available. Phone Expert uses this term when we know or can see it’s not original even when suppliers say it is original. Phone Expert uses this term when 1 part of the assembly is not original. For example, if the part has an original LCD but non-original glass.

Condition of Phone Parts

For each of these classes we have conditions:
New | As New | Used


New never used from MFN if TPS then new but maybe second-hand parts that we can’t see.

As new

Often taken off new phones or from phones that are returned to the carrier/shop where purchased. Once installed Phone Expert guarantees that the product looks and functions like new but we are honest and tell you it’s not new. Others use often use the term ‘refurbished’.


Used parts that are still good to use, but are visibly not new. These parts may have slight dent or scratch. As requested, we will happily show the part prior to being installed to avoid disappointment. In the market, this is also often called ‘refurbished’ but clearly different to the first example.

We stopped using the term ‘refurbished’ because this term is used by all suppliers and third-party repairers and it allows space for dishonesty and is not transparent. For some, ‘refurbished’ is second hand, for others it is new but assembled by a third party, for others it is used but restored to a new condition etc. We like to be clear about what is going into your phone.

The truth that NONE of the third party repair shops actually tell you: